Account Coordinator

Charlotte, North Carolina, United States · Account expand job description ↓


UNION is a digital agency that partners with ambitious and progressively-minded clients to deliver powerful digital brand experiences. Our work – whether it’s a musician’s energetic website, playful touch-screen kiosk, edgy corporate microsite campaign or other digital platform – always combines big-idea creative, award-winning design and leading-edge technology built around a solid, strategic foundation.

We’ve built a collaborative, open, creative studio environment over the past decade, and are seeking an Account Coordinator with proven experience in digital marketing, branding, positioning, and strategic planning. Candidates should have 1+ years of industry experience and should be super organized with killer communications skills. Candidates should be authorized to work in the U.S. at this time.

Responsibilities will include supporting Account Managers with:

  • Being the liaison between the client and the creative team to ensure planning, brainstorming and experimenting are always on track in order to create a product that is well-designed, functional and always unique
  • Collaborating with team members to create and execute project work plans, revising as appropriate to meet changing needs and requirements to ensure key milestones are met on time
  • Developing strategic documentation for new projects, including the Creative Brief, Statement of Work, and Content Outlines by conducting marketing analysis, competitive research and project planning
  • Preparing timelines, estimates, status reports and other account services documentation
  • Managing project schedules and budgets
  • Providing general administrative support for the studio


  • Strategic / marketing thinking
  • Curiosity and passion for digital marketing
  • Strong desire to create brand-building and award-winning work
  • Excellent interpersonal, communication and presentation skills
  • Exceptional at multi-tasking and prioritizing
  • Resolves and/or escalates issues in a timely manner
  • Understands how to communicate difficult/sensitive information tactfully
  • Results & detail-oriented
  • Service-oriented with a strong sense of urgency in handling requests
  • Ability to receive constructive criticism and seek out peer/client feedback
  • Ability to work effectively in a fast paced environment with constantly changing priorities
  • The success of this position is measured by consistent delivery of exceptional client management, account strategy and support services, teamwork, leadership and creative solutions that deliver results


  • Paid Time Off
  • Profit Sharing Program
  • Health, Vision and Dental Insurance
  • Short-Term and Long-Term Disability Insturance
  • Life Insurance
  • 401k Retirement Matching Program
  • Latest MacBook Pro

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